Optimarin and Lee Engineering Supply Company have struck a deal to ensure parts and servicing are widely available Photo: Optimarin
Ballast water treatment specialist Optimarin has agreed with US-based Lee Engineering Supply Company to warehouse critical spare parts and expand its global service network.
According to Leiv Kallestad, Optimarin’s chief executive, the deal with Lee Engineering Supply Company represents an important step in the company’s efforts to provide quality after-sale service to owners operating in the Gulf of Mexico.
“By warehousing critical spare parts at Lee Engineering’s facilities in Louisiana, we can make sure our customers have rapid access to both spare parts and service, if required,” he said. “Unlike some competing BWT providers, Optimarin understands that for owners don’t want to wait for parts to be shipped from overseas to continue operations.”
Lee Engineering Supply Company is also part of Optimarin’s service network, with a dedicated technician certified by Optimarin on call to provide repair, maintenance and software upgrades when required.
Mr Kallestad believes building Optimarin’s global spare parts and service network is critical to the company’s growth strategy. “Our customers appreciate the reliability and quality of our BWT systems, but as sales continue to increase, we recognise the importance of offering best-in-class customer support,” he said. “Our goal is to be where our customers are.”