Hamworthy Pumps intends to reach agreements with local service providers in 15 countries within the next 12 months.
Hamworthy Pumps has entered into a service provider agreement with a local service centre in Canada, PumpsPlus. The deal, which will strengthen aftersales activities, is intended to be the first of a series of agreements globally.
The new service concept is intended to make it easier and quicker to obtain original spare parts, as well as services.
“With a local presence, we will be able to deliver critical wear parts like bearings, o-rings, shaft seals and the most sought-after replacement pumps within 48 hours,” says Morten Christian Larsen, Aftersales Director at Svanehøj Group, which is Hamworthy Pumps’ parent company.
Hamworthy Pumps intends to extend the service model, signing up local service providers in 15 countries within the next 12 months, including Korea, China, the UK and the Middle East.
The first contract has just been signed with PumpsPlus, the Canadian sales and service provider based in Saint John, New Brunswick. The company expects the deal to lower delivery times and costs for its customers in Canada.
Along with its sister company Svanehøj, last year, Hamworthy Pumps established a large shared service centre near the terminal in Singapore to support a growing customer base in South and Southeast Asia.