Techcross is conducting FATs remotely Photo: Techcross
Techcross has responded to the Covid-19 pandemic by solving customer service issues remotely using solutions such as videoconferencing or training local engineers to deliver support.
The pandemic has made it difficult for Techcross staff to visit clients and conduct factory acceptance tests (FAT), the final functionality tests in the presence of clients before products are delivered from factories. Techcross has therefore devised contactless services in which a video teleconference program is used to conduct remote FAT sessions.
The two sides prepare communication equipment with Techcross staff conducting the FAT and the client checking the process in real-time via the video footage. Because they can ask questions or give feedback immediately, clients are finding remote FATs reliable, even if they are executed remotely.
Techcross has recently completed FATs for products to be delivered to two vessels owned by a Malaysian shipping company. In addition, a FAT session was successfully completed for a shipping company in Hong Kong, demonstrating the high potential of this remote service.
The new process is proving so popular that the company plans to continue offering remote FATs even after the coronavirus crisis subsides.